Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 1-3 business days to have your
order processed. Our fulfillment warehouses pack your ordered items) and ship
the package(s) out as soon as possible. Once you order has been shipped, you
will receive a tracking number to your order. You may also visit our website at
any time and click on our Track Order page to find the real-time update of your
shipment. If you did not receive the order tracking number or did not find any
updates under our Track Order page after 5 business days, please contact
us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouse is located in Europe. For domestic orders it will normally take
3 to 7 business days. For International orders, please allow up to 10 days.
Q: Do you ship Internationally?
A: Yes We ship worldwide to ensure that every customer will enjoy his or her
shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in
your shipping and billing information and we'll have your order shipped to you
as soon as possible!
Q: Does ShopProblems provide a quality guarantee for all the
products being sold?
A: Absolutely! If you do not like the product or find damages to the product,
contact us immediately! We do all we can to ensure your best shopping
experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund If I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any
additional questions that has not been addressed in our F.A.Q. Please contact Us at support@shopproblems.com and we will get back to you as soon as possible.